Return Policy – Dashield
At Dashield, customer satisfaction is our top priority. We strive to offer a fair and convenient return process for all our car covers. We understand that sometimes products may not meet your expectations, which is why we provide a flexible return policy that balances customer convenience with the need to minimize unnecessary costs for our company.
We gladly accept return and exchange requests within 30 days of the date you receive your original purchase. Returns made within this window will be free of charge for defective or incorrect items. For other return reasons, such as a change of mind, a restocking fee may apply. After 30 days, returns will be evaluated on a case-by-case basis and may be subject to additional fees or denied.
How to Request a Return:
To initiate a return, you can either fill out our Contact Form Click Here, email us at info@dashieldcover.com, or contact us via phone at 714-266-0123. Be sure to include your order number, the reason for the return, whether the package has been opened, and whether you are requesting a refund or a replacement.
Our returns department will review your request within 2-3 business days and notify you whether your return has been approved or denied. If approved, detailed instructions for the return will be provided. Please ensure the items are returned in their original packaging and unused condition to avoid any restocking fees.
Free Return Shipping for Defective or Incorrect Items:
If the product you received is defective or incorrect, we will cover the return shipping cost under our No-Hassle Guarantee. To confirm eligibility, we may require photographs of the item. Once approved, a prepaid return label will be provided.
Please note that free return shipping does not apply to international orders or items that are not defective or incorrect.
Change of Mind and Other Returns:
For non-defective items returned due to a change of mind or other reasons, a restocking fee of 15% may apply. Customers will also be responsible for covering return shipping costs. These items must be returned in new, unused, and resellable condition.
Additionally, any free promotional items included with your purchase must be returned as well. Failure to return these bonus items will result in the following deductions from your refund:
- Cable/lock set: $12.95
- Storage bag: $9.95
- Microfiber cloths: $9.95
Return Conditions:
- 30-Day Return Window: All return requests must be made within 30 days of receiving the product.
- Condition of Return: Items must be in new, unused condition. Returns for items that show signs of wear may be rejected or subject to a 20% restocking fee.
- Return Shipment Deadline: Once a return is approved, items must be shipped back within 15 days of receiving the return authorization. Items returned after this window may not be accepted.
- RMA Number Requirement: Any items returned without an RMA number clearly labeled will incur a 20% restocking fee.
Refunds:
Refunds will be issued once the return has been received and processed by our warehouse. Refunds will be credited back to the original form of payment (credit card, PayPal, etc.) used during the purchase. Please allow up to 14 business days for the refund to reflect in your account.
For returns processed beyond 60 days of the purchase date, refunds will be issued via physical check, and the return will be subject to a minimum 20% restocking fee. Shipping costs from the original order may also be deducted from the refund.
Exchanges:
If you would like to exchange your product for a different size or model, please contact our Customer Service team via phone or email. We will check the availability of the replacement item and provide further instructions. Exchanges are processed once the original item has been received and approved. There are no additional fees for exchanges unless the returned item is in used or unsellable condition, in which case a restocking fee may apply.
As a token of appreciation, we offer a 10% discount on your next purchase for customers who choose to exchange rather than return their item. This discount will be applied automatically to your next order once the exchange is processed.
Preventing Returns – Product Details & Size Guides:
We aim to minimize returns by providing detailed product descriptions and accurate size guides on our website. Before making a purchase, we encourage you to carefully review these details to ensure the product meets your expectations and is a perfect fit for your vehicle. If you have any questions, please don't hesitate to contact our customer service team for further assistance.
Holiday Return Policy:
For items purchased between Black Friday and December 25th, we extend our standard return policy. Orders placed during this time can be returned for a refund until the second Friday of January. This extension applies only to products purchased during the holiday period.
