Returns & Exchanges

We stand behind every cover we sell, and we want to make sure you're happy with yours. If something isn't right, our team is here to help — just reach out and we'll take care of you.

Please Contact Us Before Sending Anything Back

We'd love to help resolve your return as quickly as possible, but we need a little information from you first. When a cover arrives at our facility without any context — no order number, no name, no reason for return — it's very difficult for us to match it to your order, and that can delay your refund or exchange significantly.

A quick email or phone call before you ship it back helps us prepare on our end, get you the right instructions, and make sure everything goes smoothly. It's the fastest way to get this taken care of.

How Returns Work

1. Get in touch — Email us at info@dashieldcover.com or call 714-589-9992 within 30 days of receiving your cover. Let us know your order number and why you'd like to return it.
2. We'll send you instructions — Our team will review your request and get back to you within 1–2 business days with a return authorization and shipping details.
3. Ship it back — Send the cover in its original packaging using a trackable shipping method so we can confirm delivery.
4. Get your refund — Once we receive and inspect the cover, your refund will be issued to the original payment method within 5–7 business days.

A Few Things to Know

• Returns are available within 30 days of your delivery date.
• The cover should be unused and in its original packaging so we can process your return.
• A 20–25% restocking fee applies to cover inspection and repackaging costs. This is deducted from your refund.
• Return shipping is the customer's responsibility. We recommend a trackable service so your package doesn't get lost along the way.

We Made a Mistake? That's on Us

If we sent the wrong cover or made an error on our end, we'll make it right — no restocking fee, no return shipping cost. Just let us know and we'll get the correct cover to you as quickly as possible.

Exchanges

Need a different size or product? We're happy to help with an exchange. If there's a price difference, we'll work that out with you — if the new cover costs more, we'll charge the difference; if it costs less, we'll refund it.

When a Return May Not Be Possible

To be transparent, there are some situations where we may not be able to process a return:

• The 30-day return window has passed
• The cover has been used, washed, or shows signs of wear
• We weren't contacted before the return was sent — without your order details, we may not be able to identify or process the package

If you're unsure whether your situation qualifies, please reach out — we'd rather talk it through than leave you stuck.

Damaged or Defective Covers

If your cover arrived damaged or you've noticed a manufacturing defect, that's covered under our Warranty Policy. No restocking fee, and our team will walk you through the process. Just contact us with your order number and a few photos so we can take a look.

DaShield Cover
6301 Orangethorpe Ave, Suite B
Buena Park, CA 90620
info@dashieldcover.com · 714-589-9992