Dashield Lifetime Warranty (Ultimum Series)

At Dashield, we take pride in offering top-quality products that are built to protect your vehicle for years. We understand the importance of peace of mind, which is why we offer a Lifetime Warranty on our Ultimum Series car covers. This warranty prioritizes customer convenience while ensuring product longevity through proper care.

What’s Covered:

Our Lifetime Warranty for the Ultimum Series covers the following:

• Normal Wear and Tear: Dashield covers are designed to withstand sun, rain, snow, and hail. If your product deteriorates under normal weather exposure, we’ll replace it.
• Weather-Related Damages: Our covers are built tough, but if extreme weather conditions cause damage, you’re protected.
• Rips and Tears: While our covers are highly durable, accidents happen. Should your cover tear or rip under normal usage conditions, we’ll provide a replacement at no extra charge.

Prorated Warranty for UHD, HD, and Satin Series:

For our UHD, HD, and Satin Series products, we offer a prorated warranty. This works similarly to the prorated warranties at CarCovers.com, but we provide a 5-10% advantage for our customers. The prorated schedule for these series is as follows:

• 0-6 months: 100% coverage
• 6-12 months: 90% coverage
• 1-2 years: 85% coverage
• 2-3 years: 75% coverage
• 3-4 years: 65% coverage
• 4-5 years: 55% coverage
• 5-6 years: 45% coverage
• 6-10 years: 30% coverage
• 10+ years: 25% coverage

If your cover falls within this prorated period, you can receive a replacement by paying the prorated amount. Additionally, you can upgrade to a higher product by paying the prorated difference. However, changing the vehicle model is not allowed under this warranty.

Important Paint and Coating Information:

It’s crucial to note that using a Dashield cover on a newly painted vehicle can result in damage to the paint, especially if the paint has not fully cured. This issue is related to the paint, not the cover itself. Please observe the following guidelines:

• Fresh Paint Jobs: If your vehicle has been recently painted or waxed, please wait for the paint or wax to fully cure before using a cover. Premature use of the cover could damage the surface. Always adhere to the cure times recommended by your paint professional or body shop before covering your vehicle.

• Waxing Precaution: After waxing your vehicle, ensure the wax is completely dry before covering it. Failing to wait for the wax to cure can result in damage to both the vehicle and the cover.

• Warranty Limitation: Any damage caused by covering a vehicle with uncured paint or wax is not covered under this warranty. Customers are responsible for ensuring the paint or surface is properly cured before using the cover.

Proper Use to Avoid Warranty Voiding:

To get the best results from your Dashield cover, it’s essential to follow the usage instructions. The warranty does not cover the following improper use cases:

• Improper Installation: Be sure to properly secure your cover as per the provided instructions. Excessive pulling or tightening can cause damage that is not covered by the warranty.
• Incorrect Use: Avoid placing the cover on wet vehicles or vehicles with open windows, or protrusions that could cause damage. These cases will not be covered.
• Modifications or Alterations: Any unauthorized changes made to the cover will void the warranty.
• Transporting Vehicles: The cover should not be used while the vehicle is being towed or transported. Damage from such use is not covered.

By following our installation and care guidelines, you’ll maximize the lifespan of your cover and maintain full warranty coverage.

How to File a Warranty Claim:

Our warranty claim process is designed to be simple and efficient. If you experience any issues covered under this warranty, here’s how you can submit a claim:

1. Get in Touch: You can contact us via email at [Insert Email] or phone at [Insert Phone Number], with your order number and a brief description of the issue.
2. Provide Documentation: We may request photos or videos showing the problem, to help us process your claim quickly.
3. Approval and Replacement/Upgrade: Once your claim is approved, we’ll send you a replacement cover at no additional cost. Shipping fees may apply depending on your location. If you're within the prorated period, we will calculate the prorated amount, and you can also choose to upgrade to a higher product by paying the prorated difference.

Streamlined Customer Experience:

We’ve designed the warranty process to be as hassle-free as possible:

• Quick Turnaround: Most claims are reviewed and processed within 2-3 business days, so you won’t have to wait long.
• Minimal Requirements: In most cases, simply submitting photos or videos is enough to process the claim—no need to return the damaged cover.
• Easy Communication: You can contact us via email, phone, or through our website—whichever method is most convenient for you.

Exclusions:

While we aim to provide comprehensive coverage, the following are not included in the warranty:

• Damage from misuse or neglect, such as dragging the cover over rough surfaces or exposing it to extreme heat.
• Acts of nature: Any damage from fire, floods, earthquakes, or animals is not covered.
• Waterproofing Expectations: Dashield covers are water-resistant, not waterproof. Damage from water penetration is not covered.
• Paint and Surface Issues: As noted, using the cover on freshly painted or waxed vehicles before the surfaces have fully cured can result in damage not covered by this warranty.

Your Satisfaction is Our Priority:

At Dashield, we are committed to ensuring you’re fully satisfied with your purchase. Our Lifetime Warranty on the Ultimum Series and Prorated Warranty on UHD, HD, and Satin Series reflect our dedication to delivering reliable, long-lasting products. If you have any concerns or questions, our customer service team is here to help you with the best possible solution.

Thank you for choosing Dashield. We’re here to provide you with unmatched protection and support.