Dashield Cover Q&A
1. How does your Lifetime Warranty work?
The Ultimum Series comes with a Lifetime Warranty that covers any defects or failures in the product. While it doesn’t last forever, we offer a free, no-questions-asked replacement if any issues arise. Typically, the cover lasts 5-10 years, and with a replacement, it can last up to 20 years—likely outlasting your vehicle! That’s why we call it a lifetime warranty.
In addition, we offer a prorated warranty based on the length of ownership:
- 0-6 months: 100% coverage
- 6-12 months: 90% coverage
- 1-2 years: 80% coverage
- 2-3 years: 70% coverage
- 3-4 years: 60% coverage
- 4-5 years: 50% coverage
- 5-6 years: 40% coverage
- 6-10 years: 30% coverage
- 10+ years: 20% coverage
We believe this is the best cover available, with unmatched warranty and customer service.
2. How much is shipping?
All orders within the U.S. and Canada qualify for free shipping. Delivery typically takes 1-3 days, but in rare cases, it can take up to 5-7 days. Please note, shipping times depend on the carrier, so for the fastest updates, we recommend contacting them directly.
3. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your package online 24/7.
4. When will I receive my car cover?
Orders usually ship the next business day, and delivery typically takes 1-3 days. However, in certain cases, it may take up to 5-7 days, depending on the carrier. You can check the status directly with them for more precise updates.
5. What if I can’t find my vehicle on your website?
If you don’t see your vehicle listed, please contact us at 714-266-0123 or provide your make, model, year, and any special trim (e.g., Ford F-150 2022 Crew Cab Short Bed) during the order process, and we’ll take care of the rest.
6. My coupon isn’t working. What should I do?
Occasionally, there are technical glitches with coupon codes. If this happens, proceed with your purchase and let us know the code via email or in the order notes. We’ll refund the coupon amount when processing your order.
7. My vehicle has modifications. Do you have a cover that fits?
We have over 20 years of experience and offer a wide range of covers to fit most vehicles, even those with modifications. While we no longer offer custom production due to high costs and long wait times, our expertise allows us to provide the best match without extra charges.
8. I recently repainted my vehicle. Is it safe to use a car cover?
Yes, but we recommend waiting at least 30-60 days after a fresh paint job before using a car cover. This gives the paint time to cure properly. Using a car cover too soon may affect the finish.
